Alright, I gotta ask. Am I crazy or is WHMCS just a terrible experience for us, the customers?
Every. Single. Provider. It's the same story:
It's slow as dirt. I don't care how "optimised" it is, clicking anything feels like I'm back on dial-up. Logging in, viewing an invoice, trying to open a ticket... it all just drags.
Why do you need my life story? I'm trying to buy a $2/mo NAT VM, not apply for a mortgage. Why do I need to give you my full address, phone number, star sign, and blood type?
The "integration" is a joke. The worst part. You log into the slow WHMCS panel, click "Manage," and what happens? You just get dumped onto another login page for Solus/Virtualizor/whatever, or your lucky enough to be granted auth for 30 minutes.
Now as a developer stand point, i'm not in this business, but I can't understand why more established providers don't switch, the cost will be a few thousand at best and it seems a worth while investment, or am I just to annoyed while using WHMCS.
Every. Single. Provider. It's the same story:
It's slow as dirt. I don't care how "optimised" it is, clicking anything feels like I'm back on dial-up. Logging in, viewing an invoice, trying to open a ticket... it all just drags.
Why do you need my life story? I'm trying to buy a $2/mo NAT VM, not apply for a mortgage. Why do I need to give you my full address, phone number, star sign, and blood type?
The "integration" is a joke. The worst part. You log into the slow WHMCS panel, click "Manage," and what happens? You just get dumped onto another login page for Solus/Virtualizor/whatever, or your lucky enough to be granted auth for 30 minutes.
Now as a developer stand point, i'm not in this business, but I can't understand why more established providers don't switch, the cost will be a few thousand at best and it seems a worth while investment, or am I just to annoyed while using WHMCS.
so what are you expecting for $2 / mth
Well that was more a funny way of putting it, that point was just for buying something for $2, I have multiple VPS's and Dedicated servers with LEB providers, that also use WHMC as a front-end portal.
Logging in to multiple providers, for basic networking change kills me.
Alright, I gotta ask. Am I crazy or is WHMCS just a terrible experience for us, the customers?
Every. Single. Provider. It's the same story:
It's slow as dirt. I don't care how "optimised" it is, clicking anything feels like I'm back on dial-up. Logging in, viewing an invoice, trying to open a ticket... it all just drags.
Why do you need my life story? I'm trying to buy a $2/mo NAT VM, not apply for a mortgage. Why do I need to give you my full address, phone number, star sign, and blood type?
The "integration" is a joke. The worst part. You log into the slow WHMCS panel, click "Manage," and what happens? You just get dumped onto another login page for Solus/Virtualizor/whatever, or your lucky enough to be granted auth for 30 minutes.
Now as a developer stand point, i'm not in this business, but I can't understand why more established providers don't switch, the cost will be a few thousand at best and it seems a worth while investment, or am I just to annoyed while using WHMCS.
Hi,
the provider can actually mark all kind of fields as optional. If he didnt do it, its not WHMCS fault.
Aside of that, yes WHMCS is slow, super annoying. Really, super annoying....
Hi,
the provider can actually mark all kind of fields as optional. If he didnt do it, its not WHMCS fault.
Aside of that, yes WHMCS is slow, super annoying. Really, super annoying....
So as a provider, maybe more established than many other here, can you provide me a little insight whats the biggest factor of change?
Lack of finding someone, too much hassle to transfer, to expensive? Security concerns i'd truly love to know so i can cope using these dashboards.
So as a provider, maybe more established than many other here, can you provide me a little insight whats the biggest factor of change?
Lack of finding someone, too much hassle to transfer, to expensive? Security concerns i'd truly love to know so i can cope using these dashboards.
We use WHMCS. The only "required field" is an email address.
We use WHMCS. The only "required field" is an email address.
Appreciate that it is possible, but so uncommon for providers not "Privacy focused" to leave necessary fields they don't require as they don't think to remove them.
And i'm sure your a good provider, i'm just at this point where I literally avoid buying servers if the host uses WHMCS as a hoster using it daily it doesn't get on your nerves? I don't even understand the logical reason it's so slow I'd love to see the codebase.
Appreciate that it is possible, but so uncommon for providers not "Privacy focused" to leave necessary fields they don't require as they don't think to remove them.
And i'm sure your a good provider, i'm just at this point where I literally avoid buying servers if the host uses WHMCS as a hoster using it daily it doesn't get on your nerves? I don't even understand the logical reason it's so slow I'd love to see the codebase.
Unfortunately, WHMCS is popular because there aren't many great alternatives that are production ready. If you think WHMCS is bad for the end-user, just wait until you use providers who use Hostbill or Blesta. Much worse end user UIs in my opinion.
While we're working on replacing WHMCS sometime next year (due to their annual price increases) we've not yet tested anything that's even remotely as good.
Performance wise, I think a lot of that has to do with how people are hosting it. It is very bloated and heavy though, especially once you're rocking with a big DB and a lot of actions to be completed at the daily cron (Generating and sending invoices, auto-suspend overdue accounts, auto-terminate really really overdue accounts, etc). Even on a relatively large server we hit random snags related to MySQL with some frequency... Just part of it, I guess.
Unfortunately, WHMCS is popular because there aren't many great alternatives that are production ready. If you think WHMCS is bad for the end-user, just wait until you use providers who use Hostbill or Blesta. Much worse end user UIs in my opinion.
While we're working on replacing WHMCS sometime next year (due to their annual price increases) we've not yet tested anything that's even remotely as good.
Performance wise, I think a lot of that has to do with how people are hosting it. It is very bloated and heavy though, especially once you're rocking with a big DB and a lot of actions to be completed at the daily cron (Generating and sending invoices, auto-suspend overdue accounts, auto-terminate really really overdue accounts, etc). Even on a relatively large server we hit random snags related to MySQL with some frequency... Just part of it, I guess.
Thank you for the detailed response, that makes a lot of sense from a business point of view in regards to panels like Blesta, they are no so feature rich but as a user not a hoster they are often more enjoyable due to fast action times / load times on the dashboard. (Although I assume harder to skin as i've not seen a good one)
WHMCS costs over $60/month correct? so over $600/year in that single piece of software, i'm not sure what the developer charge in this space but in the gaming space, a panel will all functions that WHMCS does for your business wouldn't be more than a couple thousand. Projects in Go and Laravel make a large portion of the work trivial a hoster does not need 500 payment options, and 25 VM manager intergrations you use one? So my curiosity to questions why someone like yourself hasn't hired or paid a developer.
Finally one more thing if you somehow have time, on this fine sunday is how people present WHMCS, WHMCS actually has a wonderful API instead of spending the time theming the panel, it's API could be leveraged for a modern proxied interface with it's own queue system, end-user would hardly know it's WHMCS or slow for 90% of it's interaction.
Thank you for the detailed response, that makes a lot of sense from a business point of view in regards to panels like Blesta, they are no so feature rich but as a user not a hoster they are often more enjoyable due to fast action times / load times on the dashboard. (Although I assume harder to skin as i've not seen a good one)
WHMCS costs over $60/month correct? so over $600/year in that single piece of software, i'm not sure what the developer charge in this space but in the gaming space, a panel will all functions that WHMCS does for your business wouldn't be more than a couple thousand. Projects in Go and Laravel make a large portion of the work trivial a hoster does not need 500 payment options, and 25 VM manager intergrations you use one? So my curiosity to questions why someone like yourself hasn't hired or paid a developer.
Finally one more thing if you somehow have time, on this fine sunday is how people present WHMCS, WHMCS actually has a wonderful API instead of spending the time theming the panel, it's API could be leveraged for a modern proxied interface with it's own queue system, end-user would hardly know it's WHMCS or slow for 90% of it's interaction.
I wish we paid only $60/mo for WHMCS. They punish businesses for growth, so the more customers you have, the more you pay for the product. Since we've got thousands of domain-only customers, this counts as "active clients" towards our WHMCS licensing cost, bumping us to a payment tier we'd otherwise not be in if we didn't have these domain customers in WHMCS. I mention domain only customers specifically, because they're clients who pay annually and with a very thin profit margin on that product in particular. (Unlike hosting clients who mostly pay monthly, with higher margins).
We're actively testing Blesta and things like FOSSBilling and reviewing other options to, at the very least, work for our domain-only customers. Sadly WHMCS is a very poor system for domain registrars but, with that said, it's stlll (somehow) better than the alternatives.
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