By Guest on Sunday, 19 April 2026
Posted in Web Hosting
Replies 14
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I was looking at a provider (for a testing project) who advertises here and saw this in their terms of service.


Billing and Payments:

You agree to pay *host name* in advance for the services to be rendered. Subsequent payments are due on the anniversary date of your plans term. You agree that until and unless you notify us using the proper cancellation form for all services received, those services are considered active, billable, and will be billed on a recurring basis. Client agrees to all annual and longer term recurring charges that are not canceled at least 45 days before the next renewal date. It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. *Host name* reserves the right to bill your credit card or information on file. We are not responsible for any fees accessed on the client by their bank as a result of the client’s account being invoiced. *Host name* provides a 5 day grace period from the time invoices are generated, however invoices not paid by due date are subject to a late fee of $5 (five dollars USD) plus 10% (ten percent) interest of the past due amount. Service will be interrupted on accounts that are 5 days past due. Service interrupted for nonpayment will remain disconnected until the account balance or contract term is paid in full.

Invoices that are paid more than once or any other over-payments can only be added as credit towards the account and can not be refunded. Any dispute to a credit card charge aka chargeback, wrongful or intentional, will result in a $100 administrative fee in addition to the disputed charge before service can be restored. We may request payment in cashiers check or money order before restoring service. All billing disputes must be reported within 30 days of the time the dispute occurred. *Host name* may temporarily deny service or terminate this Agreement upon the failure of client to pay charges when due. Such termination or denial will not relieve client of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

There is no refund for shared hosting, cloud hosting, VPS, reseller plans.


To me these ToS sound almost draconian….but it’s not my first time seeing them. On the contrary I’ve seen more and more providers with similar terms in the past few years, and it made me reflect on how hosting has (seemingly) only gone downhill since I opened my first website back in 2010-2011 - when no host I used had terms as harsh as these. It’s pretty sad.
Ouch! 45 days advance notice of cancellation. And I only got started reading.
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1 month ago
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This is usually only something the huge corporate-style hosting companies do. It's uncommon, honestly.
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1 month ago
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Correct me if I'm wrong, but it appears the provider you're referring to is Infrenion?

I'm not familiar with them in general, but I have to agree that 45 days advanced notification in order to cancel any account is pretty outrageous.
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1 month ago
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Correct me if I'm wrong, but it appears the provider you're referring to is Infrenion?


I had a quick look as well, and there's multiple websites with that exact wording in their TOS, including one brand that most of us have probably heard of.
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1 month ago
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Correct me if I'm wrong, but it appears the provider you're referring to is Infrenion?

I'm not familiar with them in general, but I have to agree that 45 days advanced notification in order to cancel any account is pretty outrageous.


No, that’s not the provider - I’ve never heard of that one until now…just like it’s my first time seeing cancellation rules like those.


I had a quick look as well, and there's multiple websites with that exact wording in their TOS, including one brand that most of us have probably heard of.


More than the chargeback rules (which I know are not that unusual), draconian was referred to the cancellation rules - which I’ve never seen the likes of before that provider.
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1 month ago
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Hi and thanks for the heads up on what appears to be illegal here in the US (but then, is anything really illegal here now). When I was last in finance though, this line would not be allowed under the CFPB:

"aka chargeback, wrongful or intentional, will result in a $100 administrative fee in addition to the disputed charge before service can be restored."

This is akin to a ransom.

Regardless, I am about to move a number of sites from InMotion. I am looking at Scala (Joomla CMS sites, mainly). I will definitely read any fine print carefully before signing.
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1 month ago
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If this company is a US company, or doing business in the US, they are violating federal law. Know your rights, because no TOS can take them nor can you waive your legal rights.

Invoices that are paid more than once or any other over-payments can only be added as credit towards the account and can not be refunded. Any dispute to a credit card charge aka chargeback, wrongful or intentional, will result in a $100 administrative fee in addition to the disputed charge before service can be restored.

https://consumer.ftc.gov/articles/us...puting-charges

"According to FTC consumer advice, consumers generally have the right to request a refund for overpayments of more than one dollar within seven business days of a written request, regardless of company policy."
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1 month ago
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Regardless, I am about to move a number of sites from InMotion.


Me too. Been in the process for a while now.
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1 month ago
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If this company is a US company, or doing business in the US, they are violating federal law. Know your rights, because no TOS can take them nor can you waive your legal rights.

Invoices that are paid more than once or any other over-payments can only be added as credit towards the account and can not be refunded. Any dispute to a credit card charge aka chargeback, wrongful or intentional, will result in a $100 administrative fee in addition to the disputed charge before service can be restored.

https://consumer.ftc.gov/articles/us...puting-charges

"According to FTC consumer advice, consumers generally have the right to request a refund for overpayments of more than one dollar within seven business days of a written request, regardless of company policy."


Your interpretation is wrong. That requirement applies to CREDIT CARD ISSUERS, not general company policies. Essentially, if you pay your credit card bill in full and then receive a credit from a mercant and your credit card balance goes negative, the credit card issuer is required to refund the overpayment. That statement does not apply to payments made at merchants as "store credit" policies are common across numerous industries in the US.
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1 month ago
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Try reading. I hope everyone knows not to do business with anyone defending this POS TOS.
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1 month ago
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