I am reporting a severe technical failure by x10Hosting that effectively holds my domain hostage.
Domain: tusecreto.x10.mx
Server IP: 198.91.80.155
THE ISSUE:
Their system failed to purge the VirtualHost and DNS configuration after account termination. I have verified this is a server-side "Ghost Record" because the domain remains locked even when I try to register it on a completely different account.
The error "Domain already exists on 198.91.80.155" is hard-coded in their backend.
ESCALATION TAKEN:
- Formal complaint filed with NIC México (Legal Dept) for .MX mismanagement.
- ICANN Case #01557634 opened.
- Upstream provider (INAP/SingleHop) notified of this technical negligence.
I am posting here to warn the community and demand that an x10Hosting System Admin manually clears the orphaned configuration on server 198.91.80.155. Support has been non-responsive for days.
Any advice from the community on how to force a cleanup of orphaned records when the host is silent?
Domain: tusecreto.x10.mx
Server IP: 198.91.80.155
THE ISSUE:
Their system failed to purge the VirtualHost and DNS configuration after account termination. I have verified this is a server-side "Ghost Record" because the domain remains locked even when I try to register it on a completely different account.
The error "Domain already exists on 198.91.80.155" is hard-coded in their backend.
ESCALATION TAKEN:
- Formal complaint filed with NIC México (Legal Dept) for .MX mismanagement.
- ICANN Case #01557634 opened.
- Upstream provider (INAP/SingleHop) notified of this technical negligence.
I am posting here to warn the community and demand that an x10Hosting System Admin manually clears the orphaned configuration on server 198.91.80.155. Support has been non-responsive for days.
Any advice from the community on how to force a cleanup of orphaned records when the host is silent?
I am reporting a severe technical failure by x10Hosting that effectively holds my domain hostage.
Domain: tusecreto.x10.mx
Server IP: 198.91.80.155
What domain are you talking about? Or did you mean sub-domain?
Unless you own x10.mx, they are not holding your domain. It is theirs to keep even the sub-domain since they are the owner of the domain.
Your complaint will go nowhere.
Did you reach out to x10Hosting before coming here and writing this post, filing a formal complaint with NIC, ICANN, and INAP/SingleHop?
If I had to guess - your service was canceled/terminated for something and leaving the record active prevents you from simply signing up again and doing the same thing. I've known the owner of x10 for a couple of decades now and they run a tight ship. Usually terminations are for phishing, nulled software, spamvertisement, etc.
Beyond that - unless you own `x10.mx`, which I suspect you do not, you don't have a leg to stand on.
What happened to cause the account to be terminated?
If I had to guess - your service was canceled/terminated for something and leaving the record active prevents you from simply signing up again and doing the same thing. I've known the owner of x10 for a couple of decades now and they run a tight ship. Usually terminations are for phishing, nulled software, spamvertisement, etc.
Beyond that - unless you own `x10.mx`, which I suspect you do not, you don't have a leg to stand on.
What happened to cause the account to be terminated?
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