How to Adopt AI for hosting

Quoted from Guest on Tuesday, 30 December 2025

This
We see quite a lot of users who start using it and honestly it can be quite frustrating as it ends up 90% of the time making what could be 1-2 sentences into multiple paragraphs of random mumbo-jumbo.

Preach, brother!

Using AI for customer support sucks.

Quoted from Guest on Tuesday, 30 December 2025

Add AI support and piss off clients (not)

This
We see quite a lot of users who start using it and honestly it can be quite frustrating as it ends up 90% of the time making what could be 1-2 sentences into multiple paragraphs of random mumbo-jumbo.

Add AI support and piss off clients (not)

AI is an important tool, and many hosting providers have started using it to provide technical support. This saves the company money and reduces the number of employees in technical support, but I want to say right away that AI cannot solve tasks for which it is not trained. That is, if a client asks for some unusual task for AI, but understandable to humans, then AI will be dumb and drive the client into a stupor with the same answers. Of course, you can set it up so that after 10 minutes of attempts, if nothing is solved, the AI will transfer to human technical support, but this will not solve the problem at all and will only worsen it. The more time a person spends on empty communication with the AI, the more aggressive it will come to the person, and this may even be a requirement to close the service and return the funds.
I myself recently encountered such a problem and I can assure you that a poorly configured AI scares off potential customers, I tried to get through to live tech support for 15 minutes and eventually I had to write an email and wait another 24 hours for a response, eventually when they answered I no longer needed the service.

So my opinion is that AI is an important tool and it is very useful, but you should not rely on it completely because it can have very serious consequences.

But if you want to integrate it and you don't know where or how, then pay attention to sales and program it specifically for this service.

The best solution for a hosting provider that wants to adopt AI internally or offer it as a service is to build their own setup using Python and a large language model.