How to Adopt AI for hosting

The best solution for a hosting provider that wants to adopt AI internally or offer it as a service is to build their own setup using Python and a large language model.

AI is an important tool, and many hosting providers have started using it to provide technical support. This saves the company money and reduces the number of employees in technical support, but I want to say right away that AI cannot solve tasks for which it is not trained. That is, if a client asks for some unusual task for AI, but understandable to humans, then AI will be dumb and drive the client into a stupor with the same answers. Of course, you can set it up so that after 10 minutes of attempts, if nothing is solved, the AI will transfer to human technical support, but this will not solve the problem at all and will only worsen it. The more time a person spends on empty communication with the AI, the more aggressive it will come to the person, and this may even be a requirement to close the service and return the funds.
I myself recently encountered such a problem and I can assure you that a poorly configured AI scares off potential customers, I tried to get through to live tech support for 15 minutes and eventually I had to write an email and wait another 24 hours for a response, eventually when they answered I no longer needed the service.

So my opinion is that AI is an important tool and it is very useful, but you should not rely on it completely because it can have very serious consequences.

But if you want to integrate it and you don't know where or how, then pay attention to sales and program it specifically for this service.

Add AI support and piss off clients (not)

Quoted from Guest on Tuesday, 30 December 2025

Add AI support and piss off clients (not)

This
We see quite a lot of users who start using it and honestly it can be quite frustrating as it ends up 90% of the time making what could be 1-2 sentences into multiple paragraphs of random mumbo-jumbo.

Quoted from Guest on Tuesday, 30 December 2025

This
We see quite a lot of users who start using it and honestly it can be quite frustrating as it ends up 90% of the time making what could be 1-2 sentences into multiple paragraphs of random mumbo-jumbo.

Preach, brother!

Using AI for customer support sucks.

I think final ticket replies should still pass your filter for tone, context, and relationship history.

Many companies, not just providers, are trying to use AI in customer support, but this isn't entirely appropriate. In this case, AI is better used as a trained knowledge base specifically for your services, so support staff can find information for clients more quickly.
And yes, you can analyze communication history to determine customer satisfaction with your service, so you don't lose them if there are any issues.

Another option is a system for selecting a product, server configuration, or overall solution from your offering. However, such a system would require the use of additional automation systems, such as n8n.

A third option is to use AI in advertising your product to generate media content, but this requires a very careful approach and attention to prompt construction. I would say this is still in its development stage.

And finally, sales – there are plenty of solutions for lead generation and automated mailings using AI. However, truly good solutions are few.

I'm potentially interested in AI-based solutions for monitoring/early detection of anomalies and deviations based on the metrics obtained. If anyone has experience with a proven system, I'd be happy to explore it.

Most providers who get value from AI use it as an augmentation, not a replacement. Position it as an assistant for staff rather than a front-line for clients, and you sidestep the pitfalls others here mentioned.

It’s too easy to just say “this AI is not good” without considering the actual context. If we’re talking about hosting, for example, prices often start as low as around USD 1 per month. At that price point, customers cannot realistically expect a high-performance, stable infrastructure along with 24/7 customer support and a dedicated sales team.

Instead of giving generic marketing tips, what’s more interesting (especially for me as a technician) is explaining how things really work behind the scenes. What are the trade-offs? What does someone get for a low-cost hosting plan versus a more professional setup? Understanding that helps people make better decisions.

So before criticizing a solution as “bad,” it’s worth asking: compared to what budget, what expectations, and what use case?

TUXyz

Quoted from Guest on Tuesday, 30 December 2025

It’s too easy to just say “this AI is not good” without considering the actual context. If we’re talking about hosting, for example, prices often start as low as around USD 1 per month. At that price point, customers cannot realistically expect a high-performance, stable infrastructure along with 24/7 customer support and a dedicated sales team.

Instead of giving generic marketing tips, what’s more interesting (especially for me as a technician) is explaining how things really work behind the scenes. What are the trade-offs? What does someone get for a low-cost hosting plan versus a more professional setup? Understanding that helps people make better decisions.

So before criticizing a solution as “bad,” it’s worth asking: compared to what budget, what expectations, and what use case?

TUXyz

Those $1-2 customers are exactly the type of customers who demand and expect the world for the price they're paying.
If anything I've seen in this industry over the past 20 years has been a huge amount of the lowest paying clients bring the biggest headache when it comes to webhosting and things in that nature. Not to say all but it's a much higher number than those paying a higher price from our experience and most everyone in the industry I've known.

I think it can be helpful in terms of a basic first line of things such as if you had a solid knowledgebase or blog setup that it could pull from a persons question. Example someone comes to live chat and asks how to setup a new email in cpanel if you have an article on that it could save wasting a humans time having to answer chat or a ticket basically saying and linking to the same thing.