Review Detail
4.7 4
Excellent Support and Comprehensive TLD Coverage, But Lacking 2FA
Overall rating
4.9
Customer support
5.0
Uptime
5.0
Price
5.0
Features
4.0
As part of a project to consolidate our company’s domains with a single registrar, we chose HostPapa for their ability to support all the TLDs we require. Many UK-based registrars no longer accommodate certain European TLDs, but HostPapa has been able to cover all our needs.
The support has been excellent, whether via phone, live chat, or through tickets. Response times are quick, and I’ve found the agents to be knowledgeable, professional, and effective in resolving any issues.
The domain management portal is also impressive, offering features like multi-login with role-based permissions, which has been particularly useful for setting up access for our accounts team. My only concern is the current lack of two-factor authentication for login accounts, which is essential by today’s standards. However, I’ve been assured that this feature is in development, which is important for our Cyber Essentials and ISO27001 compliance.
The support has been excellent, whether via phone, live chat, or through tickets. Response times are quick, and I’ve found the agents to be knowledgeable, professional, and effective in resolving any issues.
The domain management portal is also impressive, offering features like multi-login with role-based permissions, which has been particularly useful for setting up access for our accounts team. My only concern is the current lack of two-factor authentication for login accounts, which is essential by today’s standards. However, I’ve been assured that this feature is in development, which is important for our Cyber Essentials and ISO27001 compliance.
AM
Anton Marcelline