Review Detail
4.0 14
Endless scripted replies - no real support. stay away
Overall rating
1.0
Customer support
1.0
Uptime
1.0
Price
1.0
Features
1.0
I’ve been with HostGator for years, but the support has become absolutely terrible. My websites suddenly slowed down across all domains, even simple one-page sites, and every time I contact support they just copy and paste the same scripted “optimize your website” answers.
They keep closing cases without actually fixing anything, and even after providing them with logs, screenshots, and DevTools timing (showing 15+ second server delays), they repeat the same template response about CPU usage or themes.
No one at HostGator seems to actually read the messages or escalate to real system administrators. The communication is robotic, the cases are closed unresolved, and there is zero accountability.
After days of chatting with multiple agents, nothing was resolved - just the same “please optimize your site” response over and over again.
Extremely disappointing experience and terrible technical support. I wouldn’t recommend HostGator to anyone who values uptime, transparency, or real help.
They keep closing cases without actually fixing anything, and even after providing them with logs, screenshots, and DevTools timing (showing 15+ second server delays), they repeat the same template response about CPU usage or themes.
No one at HostGator seems to actually read the messages or escalate to real system administrators. The communication is robotic, the cases are closed unresolved, and there is zero accountability.
After days of chatting with multiple agents, nothing was resolved - just the same “please optimize your site” response over and over again.
Extremely disappointing experience and terrible technical support. I wouldn’t recommend HostGator to anyone who values uptime, transparency, or real help.
RS
Ronald stillinger