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HostGator
HostGator also offers a wide range of support options for customers and continues to maintain a high level of customer service and support, bringing regular updates with new features and technologies.
Easy-to-use control panel
Unmetered bandwidth
One-click software installs
Easy-to-use control panel
Unmetered bandwidth
One-click software installs
User reviews
14 reviews
Overall rating
4.0
Customer support
3.9(14)
Uptime
4.0(14)
Price
3.9(14)
Features
4.2(14)
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25YR Customer - Support Now is 10/10
Overall rating
5.0
Customer support
5.0
Uptime
5.0
Price
5.0
Features
5.0
I have been with Hostgator for about 25 years and the customer service (under EIG) has been absolutely awful, truly horrendous. So I don't know what has changed but now it is 5/5.
I have been on and off with customer service for over a week, every time someone has answered the chat support within 60 seconds, they have been extremely helpful every time to the point where I don't even think twice about contacting them. I don't spend hours or days trying to fix things myself because it's easier to spend 2 days trying than getting through to someone. Now it really is great.
It really is astonishing the change in customer service that Hostgator has undergone. My only gripe is that I've spent 25 years paying for my old account which, over the years, has been discontinued as an option so I've been paying about 16 times more per month than I am now I have changed to a new plan.
It just worked before and customer support wasn't worth speaking to to try and change so I never bothered.
I have been on and off with customer service for over a week, every time someone has answered the chat support within 60 seconds, they have been extremely helpful every time to the point where I don't even think twice about contacting them. I don't spend hours or days trying to fix things myself because it's easier to spend 2 days trying than getting through to someone. Now it really is great.
It really is astonishing the change in customer service that Hostgator has undergone. My only gripe is that I've spent 25 years paying for my old account which, over the years, has been discontinued as an option so I've been paying about 16 times more per month than I am now I have changed to a new plan.
It just worked before and customer support wasn't worth speaking to to try and change so I never bothered.
J
Jay
It's okay hosting
Overall rating
4.0
Customer support
4.0
Uptime
4.0
Price
4.0
Features
4.0
It's okay hosting, but they make it a pain to cancel. I contacted chat support, and it was a sales pitch for staying with HostGator. I recommend just disabling auto renewal and not trying to get help from them.
DS
Dominique Sahms
Deciding to host changed everything
Overall rating
5.0
Customer support
5.0
Uptime
5.0
Price
5.0
Features
5.0
I’ve used Hostgator’s reseller hosting for over 25 years, averaging between 160-170 clients every year. This has meant approx $1.5 million in hosting fees. Never once has HG failed to fix any of the small problems that can pop up, like php versions etc…. Pretty good side gig for a retired HS computer teacher. ( it also allowed me to retire early ?)
GS
Gregg Smith
Endless scripted replies - no real support. stay away
Overall rating
1.0
Customer support
1.0
Uptime
1.0
Price
1.0
Features
1.0
I’ve been with HostGator for years, but the support has become absolutely terrible. My websites suddenly slowed down across all domains, even simple one-page sites, and every time I contact support they just copy and paste the same scripted “optimize your website” answers.
They keep closing cases without actually fixing anything, and even after providing them with logs, screenshots, and DevTools timing (showing 15+ second server delays), they repeat the same template response about CPU usage or themes.
No one at HostGator seems to actually read the messages or escalate to real system administrators. The communication is robotic, the cases are closed unresolved, and there is zero accountability.
After days of chatting with multiple agents, nothing was resolved - just the same “please optimize your site” response over and over again.
Extremely disappointing experience and terrible technical support. I wouldn’t recommend HostGator to anyone who values uptime, transparency, or real help.
They keep closing cases without actually fixing anything, and even after providing them with logs, screenshots, and DevTools timing (showing 15+ second server delays), they repeat the same template response about CPU usage or themes.
No one at HostGator seems to actually read the messages or escalate to real system administrators. The communication is robotic, the cases are closed unresolved, and there is zero accountability.
After days of chatting with multiple agents, nothing was resolved - just the same “please optimize your site” response over and over again.
Extremely disappointing experience and terrible technical support. I wouldn’t recommend HostGator to anyone who values uptime, transparency, or real help.
RS
Ronald stillinger
Had a great experience with the DNS support I received today.
Overall rating
5.0
Customer support
5.0
Uptime
5.0
Price
5.0
Features
5.0
Had a great experience with the HostGator helpdesk team who assisted me in updating all DNS records flawlessly. The support agent was courteous, highly professional, and technically sharp—he resolved everything with precision and patience. His guidance made the entire domain setup process smooth and stress-free. Highly recommend their support for anyone managing email or DNS configurations.
R
Richard