HostPapa

I chatted about an issue — it was resolved.
I chatted about another issue — it was resolved.
I chatted about yet another issue — it was resolved.
And even when I came back with yet, yet another issue — it was resolved again!

Each time, the support team was responsive, helpful, and got straight to the point. Consistently reliable and effective — can’t ask for better service.

I have called HostPapa's help line four times this week, or was it even five? Each time the people sounded knowledgable, were cordial, and it seemed like things would soon be resolved. But by today, after twice following instructions given by email, I still had no ability to view, send, or receive email. I called again, increasingly frustrated with this issue I was unable to correct without assistance. Finally I reached Neder B. who understood the issue correctly and was able to work with me to get the issue fully resolved while we were on the phone. Each of the others I spoke with should have been able to do what he did. He needs to become your trainer! Give him a promotion, please.

Over the years I have encountered many hosting providers but I must admit you set the bar so high it would be difficult for other companies to meet your expectations. Your staff are knowledgeable, courteous and so helpful that it is my privilege to have you hosting my sites. Thank you for the wonderful work which makes my life much simpler and it is without hesitation that I contact you as I know the issue will be resolved immediately.

I spoke with Elyes C today at HostPapa as emails had stopped working from my website. He was extremely knowledgeable in the area of question and was able to resolve my email issue promptly. He helped me to test everything was in working order before he asked if there was anything else. I needed my email account added to my phone too and he was helpful in this area too. Friendly and welcoming, along with helpful. Highly recommend! Thank you Elyes C :)

I sent in a support ticket concerning an outdated version of PHP residing on both my websites. The matter was handled by Lionell in a professional and expedited manner. Amazing, responsive customer support service from Host Papa. Thank you, Lionell.