HostPapa

I sent in a support ticket concerning an outdated version of PHP residing on both my websites. The matter was handled by Lionell in a professional and expedited manner. Amazing, responsive customer support service from Host Papa. Thank you, Lionell.

I had truly wonderful and patient service with Elyes C today. He was very gracious at my complete lack of understanding with regards to domains etc. and was very patient in walking me through the steps to get the job completed and fixed (due to me messing it up on the backend!) Most grateful!

I changed my primary domain name, and although there were a few problems, I was well supported and everyone was very patient. If you are an elderly person, alot of this technology is rather alien, so a special thank you to Elyes.C who was just great and guided me so well and clearly through everything.

As part of a project to consolidate our company’s domains with a single registrar, we chose HostPapa for their ability to support all the TLDs we require. Many UK-based registrars no longer accommodate certain European TLDs, but HostPapa has been able to cover all our needs.

The support has been excellent, whether via phone, live chat, or through tickets. Response times are quick, and I’ve found the agents to be knowledgeable, professional, and effective in resolving any issues.

The domain management portal is also impressive, offering features like multi-login with role-based permissions, which has been particularly useful for setting up access for our accounts team. My only concern is the current lack of two-factor authentication for login accounts, which is essential by today’s standards. However, I’ve been assured that this feature is in development, which is important for our Cyber Essentials and ISO27001 compliance.

Luckychair has been a HostPapa customer for a number of years and what keeps us totally satisfied is the quality of their tech support.

If we can't find what we are looking for by searching their documentation, we absolutely love talking to their tech support people to be guided to the solution.

Truly, their tech support is noteworthy, as is their competitive pricing and the ability to park multiple domains on a single account. Great service, reliable support.