HostGator

I have been with Hostgator for about 25 years and the customer service (under EIG) has been absolutely awful, truly horrendous. So I don't know what has changed but now it is 5/5.

I have been on and off with customer service for over a week, every time someone has answered the chat support within 60 seconds, they have been extremely helpful every time to the point where I don't even think twice about contacting them. I don't spend hours or days trying to fix things myself because it's easier to spend 2 days trying than getting through to someone. Now it really is great.

It really is astonishing the change in customer service that Hostgator has undergone. My only gripe is that I've spent 25 years paying for my old account which, over the years, has been discontinued as an option so I've been paying about 16 times more per month than I am now I have changed to a new plan.

It just worked before and customer support wasn't worth speaking to to try and change so I never bothered.

I’ve used Hostgator’s reseller hosting for over 25 years, averaging between 160-170 clients every year. This has meant approx $1.5 million in hosting fees. Never once has HG failed to fix any of the small problems that can pop up, like php versions etc…. Pretty good side gig for a retired HS computer teacher. ( it also allowed me to retire early ?)

Had a great experience with the HostGator helpdesk team who assisted me in updating all DNS records flawlessly. The support agent was courteous, highly professional, and technically sharp—he resolved everything with precision and patience. His guidance made the entire domain setup process smooth and stress-free. Highly recommend their support for anyone managing email or DNS configurations.

I recently had a serious website crash that required many calls over a couple of weeks as we needed to make changes and run tests. Every Hostgator tech I talked to and asked help from gave very willing and competent assistance.

When I first made the decision to switch to HostGator, I was faced with some initial challenges in migrating my website and transferring all my files over to their servers. However, what impressed me the most was the incredible customer service that HostGator provided throughout this process. Their support team was not only extremely understanding of my situation but also very proactive in helping to resolve any issues that arose. They guided me through the entire migration process step by step, ensuring that everything was transferred smoothly and efficiently.

One specific instance that stands out to me is when I encountered some technical issues with my website's performance after the migration. I reached out to HostGator's support team, and within minutes, they responded with a detailed explanation of the problem and promptly resolved it. Their quick response time and expert technical knowledge truly exceeded my expectations and showcased their dedication to customer satisfaction.

In terms of uptime and performance, HostGator has consistently delivered exceptional service. My website has had an impressive uptime rate of 99.9%, ensuring that my podcast episodes are always accessible to my listeners. Additionally, the speed and performance of my website have been excellent, allowing for seamless streaming and downloads of my podcast episodes.

Overall, I am extremely satisfied with HostGator's hosting service and would highly recommend it to anyone in need of reliable and efficient web hosting. Their exceptional customer service, top-notch performance, and reliable uptime have made my experience as a podcast host a truly enjoyable one. Thank you, HostGator, for exceeding my expectations and providing me with a hosting service that I can count on.